Welcome to the Tourist Agency for Rental of Tourist Accommodation Units – Istra Nest tourist agency. Our agency for the rental of tourist accommodation units is designed to provide quality and enjoyable experiences for guests during their travel. With dedication to the comfort and satisfaction of our clients, we operate to facilitate flawless reservations and stays, ensuring unforgettable moments of rest.
Through careful selection of accommodation units and collaboration with reliable partners, we ensure that every space we rent meets the highest standards of quality. Our team takes care of every detail to make your stay flawless and worry-free.
Istra Nest tourist agency kindly asks you to carefully read the General Terms and Conditions before renting an accommodation unit. These terms regulate your use of all services and define the obligations and responsibilities of both Istra Nest and users of the offered accommodation units.
Your arrival marks the beginning of your adventure with us. A simple reservation process allows you to choose the desired accommodation and plan your stay with ease. Your complete satisfaction is our main concern, and we are at your disposal to meet your needs throughout the entire process.
1.1. Reservation of accommodation units can be made via website or by phone.
1.2. Confirmation of reservation will be provided via email or SMS upon receipt of payment.
1.3. Upon arrival, the guest must present a valid ID card or passport.
1.4. The earliest check-in is possible from 2:00 pm on the day of arrival.
1.5. When making a reservation, guests are required to indicate the exact number of people staying in the accommodation unit, including adults and children.
1.6. The maximum number of people allowed to stay in the accommodation unit is defined by its capacity and must be strictly observed. Failure to comply with this rule may result in additional fees or denial of access to the accommodation unit.
1.7. Guests must be at least 18 years old on the day of reservation.
2.1. All prices are stated in euros.
Reservation is binding, and a deposit of 30% of the total accommodation price must be paid to confirm the reservation. Once the reservation is confirmed, a contract is concluded with the Owner, and the General Terms and Conditions become an integral part of the rental agreement. After completing the reservation and payment process, our agency will send you a written reservation confirmation via email, including all relevant accommodation information. This confirmation, together with the General Terms and Conditions, represents the Rental Agreement with the owner through the mediation of our agency.
The accommodation price includes water, gas, electricity, internet, bed linen, towels, kitchen towels, final cleaning of the interior, maintenance of the pool and exterior, registration, tourist tax, and value-added tax. Credit cards, PayPal, and bank transfers are accepted for the deposit, and all payments must be made in euros.
In case of cancellation of the reservation, the following conditions apply: For reservations made 30 or more days before the start of the rental period, a deposit of 30% of the agreed rental price must be paid immediately, and the remaining 70% must be paid no later than 30 days before the start of the rental period. For reservations made 30 or fewer days before the start of the rental period, the total rental amount must be paid immediately by credit card or bank transfer. Payment of part of the price in cash is possible only in villas where it is indicated on the Istra Nest tourist agency website, with the deposit paid immediately and the remainder upon arrival.
We assure you that your peace and comfort are our priority. Therefore, we kindly ask you to respect the house rules of our accommodation units and refrain from creating noise or disturbing other guests. Your cooperation helps us create a pleasant environment for all our guests.
3.1. Guests are obliged to respect the house rules of the accommodation unit.
3.2. Guests are required to maintain peace and refrain from making noise that may disturb other guests or residents of nearby properties during their stay in the accommodation unit.
3.3. Organizing parties and similar events without the prior consent of the owner of the accommodation unit is prohibited.
3.4. Smoking inside the accommodation unit is strictly prohibited.
3.5. Guests are responsible for maintaining cleanliness and order inside the accommodation unit and must adhere to the rules of waste disposal according to local regulations.
3.6. Guests are responsible for any damage or destruction of the property of the accommodation unit caused by intentional or careless actions.
3.7. By using the pool, fitness center, or other common areas, you agree to comply with the rules and working hours determined by the management of the accommodation facility.
3.8. In case of non-compliance with the house rules or behavior that jeopardizes the safety or comfort of other guests, the Istra Nest tourist agency reserves the right to remove the guest from the accommodation unit without a refund.
We understand that your pets often travel with you. Therefore, we welcome pets in selected accommodation units with prior notice. Your faithful companions are welcome, and we will ensure that they feel as comfortable as you do.
4.1. Pets are welcome in some accommodation units with prior notice and/or payment of an additional fee.
4.2. Owners are responsible for cleaning and maintaining hygiene related to their pets.
4.3. Pets must be vaccinated and have a valid veterinary book proving their health condition and current vaccinations.
4.4. Guests bringing pets are obliged to compensate for any damage or cleaning required during their stay.
4.5. Pets must not be left alone in the accommodation unit.
4.6. Owners are responsible for collecting and disposing of their pets’ waste in appropriate locations inside and outside the accommodation unit.
4.7. The Istra Nest tourist agency reserves the right to refuse a reservation or request payment of an additional fee if the pet poses a threat to the safety or comfort of other guests.
Before saying goodbye to our accommodation unit, please check if all personal items are packed and check the premises to ensure that you have not forgotten anything. Departure from the Istra Nest tourist agency marks the end of your stay, but not our concern for you. We wish you a safe journey home and hope to host you again soon.
5.1. Check-out from the accommodation unit should be by 10:00 am on the day of the end of the reservation unless otherwise agreed.
5.2. Guests are required to return the keys to the accommodation unit to the reception or as agreed with Istra Nest.
Upon arrival at the villa, the guest will leave a deposit in cash as a guarantee for any damage. The exact amount of the deposit that the guest is required to pay to the owner will be indicated on the written reservation confirmation. The deposit serves as security for the owner for any damage in the villa, and the owner has the right to compensate for damages from this deposit. If the amount of damage exceeds the amount of the deposit, the guest is obliged to compensate the difference to the owner. If no damage occurred in the villa, the owner is obliged to return the full amount of the deposit to the guest when returning the keys.
The occurrence of intentional damage or disturbance of public order is considered a serious violation of the rental agreement, allowing the owner and the Istra Nest tourist agency to terminate the agreement immediately and request the departure of the guests from the villa without the right to a refund of the deposit or any previously paid amount.
Despite our best efforts to provide impeccable service, if you encounter any issues during your stay, we are here to help. Our team is at your disposal to resolve any misunderstandings or complaints promptly, ensuring your peace of mind and satisfaction.
7.1. If the guest is not satisfied with the accommodation or services, they have the right to request assistance from the Istra Nest tourist agency.
7.2. Complaints related to the accommodation unit or services must be reported immediately to the Istra Nest tourist agency or the owner of the accommodation unit, who will make every effort to resolve the issue on time.
7.3. If the complaint cannot be resolved on-site, the guest has the right to submit a written complaint to the Istra Nest tourist agency within 8 days of the end of the rental period.
7.4. The guest undertakes not to publish incorrect or misleading information related to the accommodation unit or services provided by the Istra Nest tourist agency.
7.5. Any dispute arising from the use of accommodation units and services provided by the Istra Nest tourist agency will be settled amicably. In case of failure to reach an agreement, the dispute will be subject to the jurisdiction of the competent court in Pula.
The General Terms and Conditions apply to all guests of the Istra Nest tourist agency and are an integral part of the rental agreement between the guest and the owner of the accommodation unit mediated by our agency. By confirming the reservation and paying the deposit, guests confirm that they have read and accepted the General Terms and Conditions in their entirety.
Istra Nest tourist agency reserves the right to change or amend the General Terms and Conditions at any time without prior notice. Amendments to the General Terms and Conditions will be published on the agency’s website and will take effect upon publication.
For any questions or additional information, please contact us via email, phone, or in person at our agency.
Thank you for choosing the Istra Nest tourist agency. We wish you a pleasant and unforgettable stay!